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Life happens. We've got you covered.

Protection 360® covers loss, theft, and unlimited claims for accidental damage—including $0 broken screen repairs—and a whole lot more.

Find a store Call 1-800-937-8997

$0 broken screen repairs for smartphones only. Certain exclusions apply, see coverage documents for full details.
Smiling person outside an apartment building, holding a tablet and checking their smartwatch

Life happens. We've got you covered.

Protection 360® covers loss, theft, and unlimited claims for accidental damage—including $0 broken screen repairs—and a whole lot more.

Enroll in T-Life Call 1-800-937-8997

$0 broken screen repairs for smartphones only. Certain exclusions apply, see coverage documents for full details.
Smiling person outside an apartment building, holding a tablet and checking their smartwatch

Worry-free protection for phones, tablets, and watches.

Drops. Cracks. Spills. When they happen, know you’re covered.

Hand reaching down to pick up cracked smartphone from street

$0 screen repairs

Living with a cracked screen is no one’s idea of fun.

Close-up of a person delivering a box.

Lost or stolen device protection

Replacements as soon as the next day.

Person listening to music on earbuds, checking their smartwatch before starting their run.

Unlimited accidental damage claims

For the unexpecteds and unavoidables, including unlimited replacements for eligible screen protectors.

Person relaxing on a sofa, listening to music from their smartphone through earbuds.

Device malfunctioning

You’re covered even after the manufacturer’s warranty expires.

Valuable benefits.

Protection 360® also opens the door to benefits that can help you get the most from your devices.

  • McAfee® Security for T-Mobile Stay safer wherever you go with protection for your identity, privacy, and digital threats.
  • Unlimited screen protector replacements Get a new one when yours gets scratched or cracked.
  • Convenient service Repair or replacement through Apple (for eligible devices), walk-in repair via Assurant authorized repair centers, or device replacements via mail.
  • Upgrade sooner with Jump!™ Upgrades Step up to the latest tech once 50% of your qualifying device cost is paid.
  • Protection 360® app by Assurant® Check out your device coverage, review service fees/deductibles, and file and track claims. Get useful tips for your specific device. Plus, connect with live help for device support.
Person looking off in the distance with a smile on a their face and a smartphone in their hand.
ARE YOU A NEW YORK RESIDENT?

Check out device protection plans—just for you.

By choosing Protection 360®, you have access to both an insurance plan and a service plan. In New York, these options can be purchased separately.

Need to file a claim?

If you already have Protection 360®, you can get started below.

Start a claim

Got questions about Protection 360®?

  • We recommend protecting your phone or device at the time of purchase, but if you prefer to add Protection 360® afterward, the device will need to pass a visual mechanical inspection in a T-Mobile store. Adding Protection 360® is optional and may be canceled at any time.

  • The monthly cost for Protection 360® can range from $7 to $26 (+ applicable tax) per device, depending on your device type.

  • The service fee/deductible is based on your device model and type of claim, which will be collected at the time your claim is approved. Review complete plan details.

  • With Protection 360®, you get unlimited repair and replacement claims if your device is accidentally damaged (including front screen and back glass repair) or has mechanical and/or electrical failures. For loss and theft, you get up to five claims in any rolling 12-month period based on the date of the first replacement.

  • Apple may provide service and technical support for eligible devices with Protection 360® through AppleCare Services. If you have a non-T-Mobile branded (BYOD) device, AppleCare Services may not be included.

  • McAfee® Security for T-Mobile, accessible via the McAfee® Security for T-Mobile app, provides privacy and identity protection to give you the confidence to explore freely online — anywhere, anytime. McAfee® Security for T-Mobile with ID Theft Protection helps you: Keep your identity and devices secure from online threats, including the latest viruses and malware.

  • JUMP!® Upgrades is an early device upgrade benefit for T-Mobile Protection 360® customers. With JUMP!® Upgrades, you’re eligible to upgrade your qualifying current device that you purchased on a monthly payment plan once you've paid 50% of the device cost.

  • As part of Protection 360® you get access to extra benefits available in the Protection 360® app by Assurant®. Those benefits include:

    • Access to unlimited live technical support via call or chat for all your smart devices.
    • Easily view your coverage details, service fee/deductible information and program terms.
    • Quick links to other benefits and apps included in Protection 360®.
    • Easily file and track a claim. 
    • Troubleshoot your device with helpful device-specific step-by-step guides.

    Once you’ve enrolled in Protection 360®, be sure to download and register for the Protection 360® app by Assurant®.

Got questions about claims?

  • Customers can easily file a claim online at mytmoclaim.com, in the Protection 360® app by Assurant®, or by calling Assurant® directly at 1-866-866-6285. For loss/theft claims, you may need to call T-Mobile to suspend service.

  • When you file a claim, we’ll present you with the replacement option available to you, which may include service through Apple for eligible devices, device replacement through JUMP!® Upgrades, advanced exchange replacement by mail or a repair service. If your claim is authorized for replacement: It will be replaced with a reconditioned device of like.

  • Once a claim is approved, your replacement device will be shipped overnight, at no charge when available, for delivery within one to two business days. Claim approvals may take up to several days depending on the type of claim and timely receipt of all needed documentation.